Dental Care Guarantees in Colombia

When you choose our dental care services in Colombia, you benefit from multiple guarantees, including follow-up care in your home country through our partner dentists.

1. 5-Year Warranty on Crowns, Bridges, and Veneers

• Repair or replacement at no cost for failures due to material or manufacturing defects.
• 5-Year Coverage: Crowns, bridges, and veneers made of metal/porcelain, ceramic, zirconia, or other metals.
• 2-Year Coverage: Acrylic fixed prosthetics with Duratone teeth.

2. Lifetime Warranty on Dental Implants

• Free replacement if the implant fails to integrate with the bone.
• Warranty voided if failure is due to:
  • Trauma, accidents, or patient-caused damage
  • Medical conditions (e.g., uncontrolled diabetes)
  • Use of non-approved components

3. Guaranteed Partner Dentist in Your Country

• Repairs covered through partner dentists in the U.S. and Canada.
• Process:
  • Contact us first for approval.
  • We’ll connect you with a certified partner dentist.
  • Fees and materials fully covered for approved repairs.

4. Warranty Limitations

• Start Date: Warranty begins on treatment date.
• Reporting: Notify within 14 days of issue. Late reports void warranty.
• Not Covered:
  • Pre-existing conditions (e.g., bruxism)
  • Poor hygiene or missed dental visits
  • Smoking, drugs, or certain medical conditions
• Patient Responsibilities:
  • Maintain hygiene and regular checkups
  • Avoid smoking and substance abuse
  • Follow all post-op instructions
• Other Terms: Warranty covers only treatment cost. No liability for travel or indirect expenses.

5. Responsibilities

• Avidental is an informational resource; treatment liability lies with the treating dentist.
• Dispute Resolution: Managed in good faith, with Avidental acting as facilitator.

6. Emergency Repairs & Coverage Details

• Where Valid: Only at Avidental clinics in Cartagena and Bogotá.
• If Abroad: In emergencies:
  • Contact us before local treatment.
  • We will determine coverage eligibility.
  • We may refer you to a partner dentist or approve a one-time local visit.
• Important:
  • Coverage starts at end of treatment.
  • Only original treatment issues are covered.
  • Neglect, smoking, or pre-existing issues void the warranty.
• To Stay Covered:
  • Maintain hygiene
  • Attend checkups every 6–12 months
  • Follow all instructions provided

We are committed to your well-being and will support you every step of the way—with clear guidance and transparent care. If you need help with a warranty claim or have questions about your coverage, our team is available 24/7 to assist you.